Representative, Field Service

Details: Intro:Make the most of your energy in a career at Schneider Electric. As a global specialist in energy management, we are passionate about delivering real and innovative solutions in energy management and energy efficiency. We look for individuals driven by a desire to impact the world. We commit to develop our people and make energy safe, reliable, efficient, productive and green. Visit us online to learn more about a career at Schneider Electric. Job Responsibilities:This role ensures that within a organizational department, it has the correct level of Technical Service experience to ensure all customers are supported. The purpose of this role is to ensure that the organizational department has the Technical Service Capability to support its engineering and service commitments to an Advanced level of complexity..This role will supervise other sub - roles where necessary to give advise and support of a Technical nature when required.This role will report to the Services Manager of the organizational department and advise on any Technical Service or Support Matter.This role will manage a number of Customer Key Accounts.This role will carryout service or support work in line with standard procedures or practices and will regularly work outside these boundaries as required. 1. Provide pre-sales and/or post-sales technical support to customers including commissioning, installing, testing, and maintaining products, equipment, and systems.2. Develop innovative solutions to more complex technical problems that arise during start-up. Research, evaluate, and recommend new products or equipments upgrades that will meet customer needs.3. Monitor and resolve recurring more complex problems to ensure ongoing customer satisfaction.4. Coach and mentor less experienced engineers, check the quality of their work, and help them diagnose and solve problems.5. Produce leads for Service Support.6. Troubleshoot, investigate, and resolve technical problems that arise during start-up.7. Train customers on the features of the equipment they have purchased. Schneider Electric is an equal opportunity employer. Applicants receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability or veteran status.

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Representative, Field Service Systems

Details: Intro:Make the most of your energy in a career at Schneider Electric. As a global specialist in energy management, we are passionate about delivering real and innovative solutions in energy management and energy efficiency. We look for individuals driven by a desire to impact the world. We commit to develop our people and make energy safe, reliable, efficient, productive and green. Visit us online to learn more about a career at Schneider Electric. Job Responsibilities:Applicants must be able to perform safe acceptance, maintenance and commissioning activities on electrical power systems (generators, transformers, breakers, cables and relay schemes all operating between 480V and 745kV ratings, etc.) to determine that they are safe and operating as designed. A solid understanding of electrical theories, methods, procedures, electrical safe work practices and electrical test equipment is essential. The ability to read and understand one-line, three-line and control schematics is a must. Applicants should have good troubleshooting skills and an overall understanding of power system fundamentals. This position is accountable for installing, inspecting, troubleshooting and repairing customer equipment. Instructs customers and sales personnel on the operation and maintenance of equipment. Performs warranty work and start-up service. Performs testing, calibration, checking, correcting, adjusting and part component replacement services on customer products. Constructs and tests circuits and equipment utilizing various tools and machines such as computers, workstations, circuit diagrams and test instruments/equipment. Instructs customers and sales personnel on the operation and customer maintenance of equipment. Provides technical support in product service, product training and applications. Analyzes complex problems in equipment and machinery and interprets maintenance manuals, using knowledge of systems and electronics to isolate and correct the fault. Consults with product support and engineering personnel to determine solutions to complex problems in system operation. Reports customer suggestions on product improvement and existing product designs to the appropriate technical specialist. Assists in the developing design modifications. Implements modifications and provides installation support for the modifications. Develops and implements training courseware and provides training to customers and other service representatives. Develops and maintains ongoing customer relationships with regards to all aspects of equipment repair and maintenance. Maintains service equipment, tools and documentation. Manages and organizes large projects; resource deployment, customer relations, manufacturing plant relations, sales and service.Schneider Electric is an equal opportunity employer. Applicants receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability or veteran status.

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