Details: Schedule Required: Variable schedule to fit store needs; Store hours: M-F, 7 am to 7 pm; Sat 8 am to 5 pm; Sun 10 am to 4 pm Special Info: Competencies: Mechanical/Technical PURPOSE: The Repair Technician C is responsible for the accurate and timely repair and maintenance of customer vehicles, including passenger vehicles and light and medium-duty trucks. The technician positively influences customer satisfaction and profitability by completing high-quality repairs and demonstrating excellent communication skills. ESSENTIAL FUNCTIONS: Ability to complete, at a minimum, the following repairs: suspension and steering diagnosis and repair, brakes diagnosis and repair, ability to diagnose basic electrical problems and repair, diagnose and repair basic heating and air conditioning. (50%) Maintains knowledge of general automotive skills, and continue to develop additional technical skills, to enable flexibility in work assignments. (5%) Maintains a clean, well-organized work area. Properly maintains tools and equipment and follow safety procedures as outlined in the safety information supplied by each equipment manufacturer and corporate safety policies. (5%) Organizes the work presented and plan for the highest efficiency in the performance of all job functions, including vehicle movement. (5%) Accurately performs repairs and maintenance on all vehicles as specified in manufacturer-designed procedures or accepted industry practices. (5%) Accurately completes all paperwork, including, repair information on work orders, information for state and emission inspections, etc. (5%) Verifies repairs are properly completed by re-testing repaired system to ensure proper function and road tests vehicles, as necessary, to identify concerns or validate repair. (5%) Returns vehicles in clean condition; ensure customer convenience settings are as the customer left them in the vehicle; does not disturb personal property in the vehicle unless movement is required for repair procedures. (5%) Completely reviews repair orders with Service Advisor to ensure all repairs requested are completed. (5%) Obtains approval from Service Advisor, who will create an estimate and obtain customer approval before work begins. (2%) Submits written request to the service advisor for approval to sell any additional items that are identified and determined to be worn or defective upon disassembly of a system or sub system. (2%) Reads, understands and utilizes appropriate technical bulletins. (2%) Attends automotive classes, meetings, and seminars as recommended by management. (1%) Serves as a back-up for parts and material pick-up and delivery. (2%) Performs other related duties as required. (1%)
Showing posts with label Repair. Show all posts
Showing posts with label Repair. Show all posts
Tuesday, 17 July 2012
Electronics Repair Technician (Audio/ Video Repair), Now Accepti
Details: Audio/Video technicians will be assigned to diagnose, troubleshoot, repair and refurbish audio and video products. The technician may also be assigned to assist in the repair of computers and other electronic goods.Duties/ResponsibilitiesMaintain quality of work and technical skillsMaintain productivity standards as assignedWork with internal and external customers to ensure job requests are handled in a timely manner and product is correctly diagnosed and repaired.Maintain clean and safe work environment by following company standards and proceduresMaintain organization of documentation and product associated paperworkMaintain product safety through proper handling, moving and storage of merchandiseEnsures compliance with company policy and product service best practice routines
Repair Technician C - Car Care
Details: Schedule Required: Variable schedule to fit store needs; Store hours: M-F, 7 am to 7 pm; Sat 8 am to 5 pm; Sun 10 am to 4 pm Special Info: Competencies: Mechanical/Technical PURPOSE: The Repair Technician C is responsible for the accurate and timely repair and maintenance of customer vehicles, including passenger vehicles and light and medium-duty trucks. The technician positively influences customer satisfaction and profitability by completing high-quality repairs and demonstrating excellent communication skills. ESSENTIAL FUNCTIONS: Ability to complete, at a minimum, the following repairs: suspension and steering diagnosis and repair, brakes diagnosis and repair, ability to diagnose basic electrical problems and repair, diagnose and repair basic heating and air conditioning. (50%) Maintains knowledge of general automotive skills, and continue to develop additional technical skills, to enable flexibility in work assignments. (5%) Maintains a clean, well-organized work area. Properly maintains tools and equipment and follow safety procedures as outlined in the safety information supplied by each equipment manufacturer and corporate safety policies. (5%) Organizes the work presented and plan for the highest efficiency in the performance of all job functions, including vehicle movement. (5%) Accurately performs repairs and maintenance on all vehicles as specified in manufacturer-designed procedures or accepted industry practices. (5%) Accurately completes all paperwork, including, repair information on work orders, information for state and emission inspections, etc. (5%) Verifies repairs are properly completed by re-testing repaired system to ensure proper function and road tests vehicles, as necessary, to identify concerns or validate repair. (5%) Returns vehicles in clean condition; ensure customer convenience settings are as the customer left them in the vehicle; does not disturb personal property in the vehicle unless movement is required for repair procedures. (5%) Completely reviews repair orders with Service Advisor to ensure all repairs requested are completed. (5%) Obtains approval from Service Advisor, who will create an estimate and obtain customer approval before work begins. (2%) Submits written request to the service advisor for approval to sell any additional items that are identified and determined to be worn or defective upon disassembly of a system or sub system. (2%) Reads, understands and utilizes appropriate technical bulletins. (2%) Attends automotive classes, meetings, and seminars as recommended by management. (1%) Serves as a back-up for parts and material pick-up and delivery. (2%) Performs other related duties as required. (1%)
Repair Technician B - Car Care
Details: Schedule Required: Store Hours of OperationMON TO FRI 7 TO 7SAT 8 TO 4SUN 10 TO 4 Special Info: Competencies: Mechanical/Technical PURPOSE: The Repair Technician B is responsible for the accurate and timely repair and maintenance of customer vehicles, including passenger vehicles and light and medium-duty trucks. The technician positively influences customer satisfaction and profitability by completing high-quality repairs and demonstrating excellent communication skills. ESSENTIAL FUNCTIONS: Perform the following repairs: engine repair, gas and diesel, automatic transmission/ transaxle diagnosis and repair, manual transmission/transaxle diagnosis and repair, suspension and steering diagnosis and repair, brakes diagnosis and repair, including ABS/traction control, electrical diagnosis and repair, heating and air conditioning diagnosis and repair, engine performance diagnosis and repair. (50%) Maintains in-depth knowledge of specialized skills, and continue to develop additional technical skills, to enable flexibility in work assignments. May mentor other Technicians and Service Associates. (5%) Maintains a clean, well-organized work area. Properly maintains tools and equipment and follow safety procedures as outlined in the safety information supplied by each equipment manufacturer and corporate safety policies. (5%) Organizes the work presented and plan for the highest efficiency in the performance of all job functions, including vehicle movement. (5%) Accurately performs repairs and maintenance on all vehicles as specified in manufacturer-designed procedures or accepted industry practices. (5%) Accurately completes all paperwork, including, repair information on work orders, information for state and emission inspections, etc. (5%) Verifies repairs are properly completed by re-testing repaired system to ensure proper function and road tests vehicles, as necessary, to identify concerns or validate repair. (5%) Returns vehicles in clean condition and does not disturb personal property in the vehicle unless movement is required for repair procedures. (5%) Completely reviews repair orders with Service Advisor to ensure all repairs requested are completed. (5%) Obtains approval from Service Advisor, who will create an estimate and obtain customer approval before work begins. (1%) Submits written request to the service advisor for approval to sell any additional items that are identified and determined to be worn or defective upon dis assembly of a system or sub system. (1%) Reads, understands, and utilizes appropriate technical bulletins. (1%) Attends automotive meetings, classes and seminars as recommended by management. (1%) Performs other related duties as required. (1%)
Sunday, 15 July 2012
Small Engine Repair Technician (San Jose, CA)
Details: This position is responsible for the repair of products in the customer’s home. Products repaired include Lawn and Garden equipment, Riding Mowers, Push Mowers, Tractors, Tractor attachments, Tillers, Snow Throwers, Log Splitters, Chippers, Shredders, VACs, Grills, Power Tools, Garage Door Openers, Recreation Equipment, and a variety of other home appliances.This position provides timely and quality repairs of customers’ products while maintaining high customer service. Additionally, technicians promote and sell additional products and services that directly impact the profitability of the company. We provide a service van, specialized tools, uniforms, laptop computer, cell telephone, and periodic training.
Residential Appliance Repair Technician (Daly City, CA)
Details: Job Purpose:This position provides timely and quality repairs of customers' products while maintaining high customer service. Additionally, technicians promote and sell additional products and services that directly impact the profitability of the company. This position is responsible for the repair of products in the customer's home. Products repaired include:•Home Appliances: Refrigeration (non-sealed systems), Cooking, Microwaves, Dishwashers, Disposers and LaundryJob Responsibilities:To provide the proper customer focus, the In-Home Service Technician must:•Work as a dedicated team member to ensure fast, flexible and expert service to every customer•Demonstrate a sense of urgency to meet customer time commitments•Successfully complete all Technician II training elements within required timeframes•Meet key performance metrics and/or productivity goals as defined by the business•Provide knowledgeable and courteous repair service•Continuously look for methods to improve business performance and enhance the customer experience•Follow the Value Added Services Process (i.e., selling extended warranties, water filters, etc.) by effectively communicating the benefits to the customer•Provide direction to a Technical Helper, as applicable•Ability to receive truck stock at home if the company vehicle is retained at the technician's place of residence or other designated location.•Mentor other technicians, as applicable•Maintain truck stock inventory within the prescribed company guidelines and standards•Follow the truck maintenance schedule and keep a clean, organized truck•Adhere to all company policies and procedures•Perform miscellaneous duties as assignedSpecific Essential Functions:The Technician's specific functions fall into four main groups:Technical:•Accurately diagnose and repair appliances/equipment in the customer's home•Ability to select and use basic tools or instruments to assemble, adjust, calibrate, repair or test various products•Ability to give the customer an accurate estimate of the cost of repair, if applicable•Ability to provide knowledgeable, courteous and professional customer service•Must have knowledge of basic electrical principles•Ability to work variable and flexible hours, including required overtime•Ability to handle stressful situations and work in a fast-paced environment•Regular and consistent attendance is an essential requirement of employmentCommunication:•Ability to communicate diagnosis and needed repairs of products to the customer in a knowledgeable and courteous manner•Ability to read, understand and apply written text of a technical nature in order to answer questions, solve problems, and complete job tasks•Ability to communicate effectively with Sears associates, vendors, third party customers and other outside sources (i.e., routing, STAC, etc.)•Ability to communicate effectively the benefits of the Value Added Services to the customers•Ability to communicate effectively with diverse groups, tailoring communication for audience/situation•Must have the ability to use a laptop computer for service call processes, routing functions and parts/inquiries/ordering•Ability to read, write and speak EnglishService Performance:•Ability to perform all services within manufacturer specifications and the In-Home Technician Operating Policies•Ability to perform all procedures and work instruction according to ISO 9001 standards (ISO Certified Districts)•Ability to use the Sears Smart Toolbox (SST) to input, access, modify or output information•Ability to read, understand and navigate through information presented in diagram, blueprints or other pictorial displays on the laptop computer•Ability to demonstrate effectively appropriate time management skills•Ability to work with minimal supervision•Ability to maintain a professional appearance according to company dress code•Must demonstrate a commitment to quality work in all areas•Ability to follow specific process steps to ensure quality workmanship and prevent recalls•Ability to perform to the company standards set for PA, PM Add-ons and other VASP sales•Ability to follow all technical processes related to management of customer collections (i.e. ATM deposits)Safety:•Ability to apply appropriate use of security, maintenance and safety procedures to protect company and customer assets (truck, tools, parts, inventory, etc.)•Ability to apply appropriate use of personal protective equipment (i.e. back belt, safety glasses)•Ability to avoid accidents by recognizing potentially unsafe situations, and responding appropriately when accidents occurs•Ability to follow appropriate industry specific regulations related to the handling of hazardous materialsThis job is performed by the Technician driving to the customer's home and repairing the appliance/equipment on-site. Technicians may drive up to _____ miles per _____.
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